Returns Policy

At The Envelope People, we strive to ensure your complete satisfaction with every purchase you make. We understand that sometimes you may need to return a product, and we are here to assist you. Please take a moment to review our Returns Policy outlined below:

1. Eligibility for Returns:
– Products can be returned within 30 days from the date of purchase.
– Only unopened products and items returned in a resalable condition will be accepted.
– Opened or used products, as well as products that are damaged or not in their original packaging, are not eligible for return.
– We will not accept returns for items that are part returned. For example, if you order 100 of a single item, and return 50. This is not eligible for return. 

2. Return Process:
– To initiate a return, please contact our customer service team within 30 days of your purchase date.
– Our customer service team will provide you with detailed instructions on how to return the product.
– Returns must be shipped back to us within 14 days of the return approval.

3. Return Shipping:
– The buyer is responsible for all return shipping costs.
– We recommend using a reliable shipping method with tracking and insurance, as we cannot be held responsible for lost or damaged return shipments.
– Shipping costs for the original purchase are non-refundable.

4. Refund Process:
– Once we receive the returned product and verify its eligibility for a refund, we will process the refund within 3 days from the date of receipt.
– The refund will be issued in the original payment method used during the purchase.
– Please note that it may take additional time for the refunded amount to appear in your account, depending on your bank or payment processor.

5. Exclusions:
– Certain items are exempt from our standard returns policy due to their bespoke nature. This is highlighted on the product information at the time of ordering. 
– All custom printed envelopes are excluded from our returns policy. 
– Products purchased during promotional or clearance sales may have different return policies, which will be clearly stated at the time of purchase.

6. Damaged or Defective Products:
– If you receive a damaged or defective product, please contact our customer service team immediately.
– We may request supporting evidence, such as photographs or a description of the damage, to expedite the resolution process.
– Once verified, we will either provide a replacement or issue a refund, depending on product availability and your preference.

Please note that this Returns Policy applies to online purchases only. If you made your purchase through one of our retail partners, please refer to their specific returns policy.

If you have any further questions or require assistance with a return, please contact our customer service team. We are here to help!

The Envelope People Limited reserves the right to update or modify this Returns Policy at any time without prior notice. Please refer to our website for the most up-to-date version.

Last updated: 17/10/2024